Shipping & Returns

Shipping
We are currently trialing a flat rate delivery cost of £7.79. We always aim to ship our orders within 1 -2 working days, however during this unprecedented time we cannot guarantee this will always be the case and so times may vary slightly especially during busier times. Please allow 1-2 working days for delivery from dispatch date.

We offer free collection from our studio in Colchester. Please choose the Click & Collect option at the checkout and leave a note or get in touch to arrange a suitable collection time.

Returns Policy
Our returns policy is 30 days. Unfortunately, once 30 days have passed from the date of purchase, we are unable to offer a refund.

Please return your item unused and in the same condition that you received it, including the original packaging.

NB: Sale items cannot be refunded.

Refunds
Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will then process your refund and a credit will automatically be applied to your original method of payment.

Returns Shipping
To return your product, post your product to this address: All In One Design and Build Studio, 64B Barrack St, Colchester, Essex, CO1 1UR.

Please request proof of postage and retain this for your own records. You will be responsible for shipping costs for returning your item. Shipping costs are non-refundable.

If you are returning an item over £25, please consider using a trackable shipping service or using an additional postage which covers the value of your item. Proof of postage is not considered proof of receipt.